Delivery and Returns


Free delivery available on all UK orders over £20. Delivery usually within 2-4 working days.

*Orders placed by 1pm Monday – Friday will usually be shipped the same day.

*Excludes bank holidays


£4 to Europe and £6 to any where in the world! Delivery is usually within 5-12 working days.


Simply return your unwanted items within 30 days of the invoice date, unused and in its original condition.

Please complete the original returns form included in your order to ensure a fast refund. Add an address label to your parcel, covering the original delivery information, and take it to your local Post Office. Please ask for proof of posting to ensure a full refund even if your parcel gets lost.


Please allow up to 14 days for both UK and International Returns to be processed.


Please Read Carefully

Under the United Kingdom’s Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.

Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).

Please quote your order number on all correspondence.

Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, Vertex Graphics will give you a full refund of the amount paid or an exchange/credit as required.